🔒 Privacy Policy

Cigarette Online Group respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit www.cigaretteonlinegroup.com, place an order, or contact us.

🔞 Adults-Only Website

Our website is intended for adults aged 18 years and over, subject to applicable laws.

We do not knowingly collect personal information from individuals under 18. If we identify information collected from a minor inappropriately, we will take reasonable steps to address it in accordance with applicable laws.

📋 Information We Collect

Depending on how you use our website, we may collect the following information.

Personal information

• Full name

• Billing and delivery addresses

• Email address and phone number

• Order history and customer service enquiries

• Payment and transaction details, as required

Technical information

• IP address

• Browser and device information

• Website usage data

• Cookies and analytics information

Order information

• Products ordered

• Payment confirmation and order status

• Delivery and tracking details

🛒 How We Use Your Information

We may use your information to:

• Process and deliver orders

• Verify identity or age where required

• Provide customer support

• Send order confirmations and tracking updates

• Prevent fraud and unauthorised transactions

• Maintain and improve our website

• Meet legal, tax, and accounting obligations

We may also send marketing communications where permitted by law and, where required, with your consent. You can unsubscribe from marketing emails at any time.

🍪 Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember preferences and shopping cart contents

• Support website functionality

• Understand website traffic and performance

• Help detect suspicious activity

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

🔐 Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Security measures may include encrypted connections, access controls, and appropriate security monitoring.

However, no online transmission or storage system can be guaranteed to be completely secure.

💳 Payment Information

Payments are handled through the payment methods and providers available at checkout.

We do not intentionally store full payment card details on our servers unless necessary and appropriately secured for an authorised purpose. Payment providers may handle information under their own privacy policies.

🚚 Shipping & Delivery Information

Where necessary to fulfil an order, we may share relevant information with delivery and logistics providers, such as:

• Recipient name

• Delivery address

• Contact details

• Shipment and tracking information

We limit such disclosures to information reasonably required for the relevant service or other lawful purpose.

🤝 Third-Party Services

We may use third-party services for payment processing, shipping, website analytics, fraud prevention, and other business functions.

These providers may process personal information to deliver their services or as otherwise permitted by law.

External websites and services may have their own privacy policies, which we encourage you to review.

🛡 Fraud Prevention & Security

To protect our customers and business, we may:

• Review orders for suspicious activity

• Request additional verification where appropriate

• Investigate suspected unauthorised transactions

• Disclose information to relevant authorities where legally required or permitted

Any action taken will be subject to applicable laws.

📬 Marketing Communications

Where permitted, we may send information about store updates, news, or promotions.

You can unsubscribe using the link in a marketing email or contact us to manage your preferences. Essential transactional messages, such as order confirmations, may still be sent.

📁 Access & Correction of Personal Information

Subject to applicable laws, you may request to:

• Access personal information we hold about you

• Correct inaccurate or outdated information

• Request deletion of information where legally permitted

• Ask questions about how your information is handled

We may need to verify your identity before processing a request. Certain records may need to be retained to meet legal obligations.

⏳ Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, fraud prevention, and legal or accounting requirements.

When information is no longer required, we take reasonable steps to delete or de-identify it, where appropriate and lawful.

⚖️ Australian Privacy

Cigarette Online Group aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

Your privacy rights depend on the laws that apply to our business and the information concerned.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.

The updated version will be published on our website with its revised effective date. We encourage you to review this page periodically.

📞 Contact Us

If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us through the contact options available at:

www.cigaretteonlinegroup.com

Please include:

• Your full name

• Your contact email address

• A brief description of your request

We may request additional information to verify your identity before responding.