Shipping Policy

Welcome to Cigarette Online Group. We aim to provide reliable shipping and clear delivery information for eligible Australian orders.

⚠️ Important Tasmania Shipping Notice

Express Post is may not available for Tasmania orders. Customers sending orders to Tasmania must select the Tasmania Shipping option at checkout. Additional transit time may apply to Tasmania and remote regional areas. Please check the available shipping options before placing your order.

🚚 Australia-Wide Shipping

We ship to eligible locations across Australia, including:

• Residential and business addresses

• PO Boxes

• Parcel Lockers

International shipping is currently unavailable.

📦 Shipping Rates & Estimated Delivery Times

Delivery Area	Standard Delivery	Express Delivery
Metro areas (NSW, VIC, QLD)	2–5 business days	1–3 business days
Regional areas	3–8 business days	2–5 business days
Western Australia & Northern Territory	5–10 business days	3–7 business days
Tasmania	5–10+ business days	Not available

Shipping Costs

• Standard Shipping: Approximately $15 flat rate

• Express Shipping: Calculated at checkout where available

• Free Shipping: Available on eligible orders when the minimum spend shown at checkout is reached

Delivery times are estimates only and may vary due to courier operations, weather, public holidays, seasonal demand, and access to remote locations.

⚡ Order Processing & Dispatch

Order Placement	Expected Dispatch
Before 1:00 PM AEST, Monday–Friday	Same business day
After 1:00 PM AEST, Monday–Friday	Next business day

Orders are processed on business days, excluding weekends and public holidays. During busy periods, dispatch may take longer than usual.

🔒 Packaging & Privacy

We take care when preparing orders for shipment. Packaging is intended to be plain and discreet, without unnecessary product branding on the exterior.

Tracking availability and packaging may depend on the shipping service used.

🔍 Tracking Information

After dispatch, you will receive a shipping confirmation email with tracking details where available. Please allow some time for tracking information to become active.

✍️ Signature & Age Verification

Some deliveries may require a signature, proof of age, or identification. We may request additional verification before dispatch or delivery where necessary.

🔞 Age Requirements

Customers must be at least 18 years old and legally eligible to purchase the relevant products under applicable laws.

We may request proof of age, cancel orders that cannot be verified, or refuse fulfilment where legally required. We do not knowingly supply age-restricted products to minors.

📍 Regional & Remote Deliveries

Deliveries to Tasmania, the Northern Territory, remote parts of Western Australia, rural areas, and islands may take longer than the estimates shown above. Delivery availability and timing depend on the carrier and destination.

⚠️ Delivery Delays

Delays may occur because of:

• Public holidays or peak-season demand

• Severe weather

• Courier network disruptions

• Transport limitations in remote areas

Estimated delivery times are not guaranteed.

🚫 Incorrect Shipping Details

Please check your delivery address carefully before completing checkout. Incorrect or incomplete information may result in failed delivery, redirection, or return-to-sender charges.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed.

🛡 Order Verification & Security

Orders may be reviewed to help prevent fraud and unauthorised purchases. We may request additional information, delay processing, or cancel an order where there are reasonable concerns about its validity or legal eligibility.

📦 Lost, Damaged or Missing Parcels

If your parcel is lost, damaged, missing items, or marked as delivered but has not arrived, please contact us promptly—ideally within 48 hours of the delivery update.

Include your order number and a description of the issue. Photos may be requested for damaged or incorrect items. We will review the matter and assist with a carrier investigation where appropriate.

Your rights under applicable consumer laws are not affected by this policy.

🔄 Order Changes & Cancellations

Orders may begin processing soon after payment is confirmed, so changes or cancellations cannot always be guaranteed.

Please contact us immediately if you need to update or cancel an order.

🚭 Returns & Product Issues

We do not generally accept returns for change of mind, incorrect product selection, or opened products where a return is legally restricted.

If you receive a damaged, faulty, incorrect, or incomplete order, contact us so we can review the issue and explain the available options.

Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded under applicable law.

📞 Contact Us

For shipping questions or order assistance, visit the Cigarette Online Group Contact Page.

Please include:

• Your order number

• Your full name

• A brief description of the issue

We will review your enquiry and respond as soon as reasonably possible.